Why does Rekordbox tell me to upgrade my subscription, even though my subscription is active?

You can find Pioneer's suggestions for resolving the issue here.

If Pioneer's suggestions in the link above do not work for you, please reach out to Customer Support and provide the following info:

1. Your Rekordbox version
2. Your OS + version
3. Your Beatport/Beatsource username
4. Send us a screen recording following the process in Pioneer's instructions, so we can understand what is happening on your system

Here are instructions for making screen recordings:


For Mac

For Windows