Why does Rekordbox tell me to upgrade my active subscription?

If you have an active Beatsource Streaming subscription, but Rekordbox tells you to upgrade, please try following the steps:

- Open Rekordbox, log out of Beatsource if you are logged in.

- Hold Shift + right-click on Beatsource, and select "Clear Settings".
       *You must be logged out for the option to appear.

- Then, log into Beatsource in Rekordbox with your username + password.

If your subscription is active, you should now be able to stream in Rekordbox without any issues.

If you are still seeing error messages after following these instructions, you can find Pioneer's further troubleshooting steps for resolving the issue here.

If Pioneer's suggestions in the link above do not work for you, please reach out to Customer Support and provide the following info:

1. Your Rekordbox version
2. Your OS + version
3. Your Beatsource username
4. Let us know if you've tried all steps in this article. Send us a screen recording following the process in Pioneer's instructions, so we can understand what is happening on your system. 

Here are instructions for making screen recordings:


For Mac

For Windows